<style type="text/css"> body { color: #555; } h1, h2, h3, h4, h5, h6 { color: #000; } strong { color: #000; text-decoration: underline; } </style> # Fin Analytics --- Your CRM already measures **CSAT, NPS, avg handle time, close rate**, etc... -- ... but how do go deeper and **prioritize your biggest opportunities** for driving these KPIs? --- Fin Analytics provides **comprehensive + continuous measurement** of all customer support operations activity. -- Google Chrome plugin logs every URL and action + full screen video and system+mic audio. --- By helping you **understand root agent behavior** behind KPIs you care about, -- Fin Analytics reveals biggest opportunities for **process improvement, performance management, and better tools + automation.** --- Installs in a matter of minutes, -- works with any CRM (Zendesk, Salesforce) and internal tools, -- provides immediate value to QA team, line managers, prod+eng, biz ops. --- Demo! ---